Service Policy

Service Policy

GLOBALTRIPS SAS - Authentic Experiences Nature Tourism is subject to the liability regime established by law 300/96, DR 1075 to 1097, Decree 2438 of 2010 and the rules that modify, add or amend. The responsibility of the organizer of the plan or package tour is limited to the terms and conditions of the program in relation to the provision and quality of services. The agency assumes no liability to the user for the service air, except in the case of transport charter flight in accordance with the terms of the contract of carriage.


Refund policies for services not provided due to force majeure or fortuitous event, act or omission of any third party or passenger, not attributable to the travel agency, before or during the trip, which can be refunded, will be defined by the operator and the same will be confirmed once the user is booking and issue travel documents, and the percentages of penalties or deductions that might arise. Authentic Experiences Nature Tourism is not jointly and severally liable for the amounts requested refund. Refunds to any, will be made within 30 calendar days of the request. However should the process take longer for reasons beyond Nature Tourism Authentic Experiences, it will not recognize any interest on the amounts repayable. The reimbursement rate will depend on the conditions of the supplier and the costs of administration of the agency.

The agency assumes no liability to user or traveler by events such as accidents, strikes, riots, earthquakes, weather or natural phenomena, safely, political, denial of entry permits or visas, legal commuter, health issues and any other case of force majeure which may occur before or during the trip.

In case of force majeure before or during the trip (accidents, strikes, riots, earthquakes, weather conditions, safety conditions, political factors, denial of entry permits, health issues, etc.), or simply with the case ensure the success of the plan, the operator and / or the agency may amend, replace or cancel itineraries, dates, flights, hotels, optional services, which is now accepted by the passenger when purchasing services.

If required visa, Authentic Nature Tourism Experiences advice given case, still the exclusive range of consular authority, everything related to the process, the requested documents, the study, costs, duration of processing and approval or rejection . In case of refusal of visa, there will be no refund of the sums paid by the applicant. In any case it shall be the sole responsibility of the passenger, the processing and execution of the requirements informed.

In the specific circumstances of each plan payment and the term is defined. The value and payment of deposits or advances, tickets, reservations sporting and cultural events, trade fairs, exhibitions and the like, subject to the conditions of the organizer of such events, which will be reported at time of purchase.

The passenger shall be solely responsible for keeping your luggage and travel documents. Aplixus SAS - Nature Tourism Authentic Experiences, can guide the passenger in the event of loss of your luggage or travel documents, but in no circumstances be liable for loss, damage, deterioration or loss of such items. Nature Tourism Authentic Experiences will inform the passenger restrictions established by the airlines as to prohibitions, maximum weight and number of pieces per passenger, people allowed in the attractions or tourist sites, restriction or hindrance maximum quota access. However be the sole responsibility of the passenger compliance with these policies, which may vary depending on available transport companies or the provider of services.

All additional information concerning lifetimes, conditions, departure taxes Colombia and abroad, taxes, fees and other mandatory payments, preventive health measures of fate, services must be consulted with the travel advisor or page web at the time of booking, also be informed to the passenger travel documents, according to the characteristics that apply to each.

It will be the prerogative of the operator or organizer plan, retirement service who for serious reasons of moral or disciplinary duly established normal or threatens the success of the service. Aplixus SAS - Nature Tourism Experiences Authentic not be liable if for legal or other in which the user is involved matters, it should be removed from service, nor for the additional costs it incurs as a result of those facts. In relation to services not provided at retirement User, refund policies apply operator, if any. Aplixus SAS - Nature Tourism Experiences Authentic is not supportive nor responsible for such refunds.

All prices, rates, taxes, fees or contributions presented in this newsletter or quotation are subject to change, availability and validity without notice, which must be borne by the passenger at the time of the issuance of travel documents. Restrictions and conditions for each published rate as in force. Hotel rates depend on the selected accommodation. Cancellation policies, penalties, restrictions and conditions of the package will be reported to the passenger at the time of the issuance of travel documents.

The client reports having received, understood and accepted these terms in full, which constitute the sole, complete and exclusive agreement of any legal agreement or otherwise, about the terms, conditions and restrictions of own products and services and other suppliers, tourist services, assistance, transportation and other Aplixus has acquired SAS - Authentic Experiences Nature Tourism National Tourism Registry - RNT No. 43033.